1 . Fire Glass UK Limited is committed to protecting your privacy and appreciates the interest you have shown in our website.Your privacy is important to us and we want you to understand our practices on gathering information from visits to our website and on the uses we make of that information.
This privacy policy explains when and why we collect data about you when you visit our website: www.fireglassuk.com, how we use it, the conditions under which we may disclose it to others and how we keep it secure. By sharing your personal information with us, and by continuing to use our website, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, aiming to be as transparent as possible about the way we handle it, and by giving you control over it.
2 . Who we are?Fire Glass UK Limited, part of the Technical Fire Safety Group, one of the UK’s leading fire rated glass suppliers. Registered in England No. 6737753 at International House, Millfield Lane, Haydock, St. Helens, Merseyside WA11 9GA. Any reference to Fire Glass UK Limited covers all branches; Fire Glass North, Fire Glass South, Fire Glass West, Fire Glass Scotland and Fire Glass Installation.
3 . How do we collect personal information?The information we collect from customers helps us to improve our services to you. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our website, prevent or detect fraud or abuses of our website and to enable third parties to carry out technical, logistical and other functions on our behalf.
4 . The areas where we gather from our website include:
> If you use our Contact Us enquiry form on the website
> If you download a copy of our Product Catalogue via our website
> If you request a copy of our Technical Document via our website form
> If you download Datasheets from our website
> If you use and submit an enquiry via our Project Questionnaire tool via our website form
> If you call the Sales and Technical helpline telephone number displayed on our website
> If you complete and submit our ‘Ready to get started?’ or ‘Need assistance?’ website forms
> If you call our main switchboard number
> If you enter into a business interaction with us
5 . What type of information is collected from you?The personal information we may collect includes:
> Your name
> Your company name and address
> Your company telephone number
> Your company email address
Information collected through the use of the Fire Glass UK Limited’s website (Google Analytics).
6 . How is your information used?Email Communications
As a customer or potential customer of Fire Glass UK Limited, we will continue to send you communications by email such as product information, technical updates, services available to you and company updates for as long as you are happy for us to do so. We would also like to keep you up to date with other news happening at Fire Glass UK Limited which we think you might like to know about. However, if you do not wish to receive such communications via email from us, please unsubscribe from our mailing list or update your mailing preferences accordingly to tailor your settings to receive updates on areas.
Direct Mail Communications
Occasionally, we would like to use your details to keep in touch by post. Our postal communications are designed to tell you about our latest product releases, services available to our customers and technical updates so that you are kept fully informed of the latest product information and developments, and have exclusive access to our latest information and services. We use the information we have about you to tailor the content to try and ensure that the information is as relevant to you as possible.
You can tell us at any time that you do not wish to receive postal communications from us. However, this may mean that you don’t hear about products and promotions or other work we do that may be of interest to you.
Online interaction
We collect and handle information from all visitors to our website, whether you actively provide us with that information or merely browse our site. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our site and information on how you use our site.
We use the information to see how long it takes for our website to load, how it is used, the number of visitors to the different sections of our website, and what information visitors look at the most. We also collect and handle information about how you engage with our promotional campaigns and online advertising, outside of our own websites (for example, on Google, YouTube or on Social Media platforms. That information is predominantly collected through the use of cookies and similar technologies.
Social Media
Fire Glass UK Limited is active on the following Social Media platforms – X, Facebook, LinkedIn, YouTube and Instagram. We may gather information about you if you interact with our pages.
Online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
Cookies and Similar Technologies
Please note that we use cookies on the website. Cookies are files that store information on your hard drive or browser so that the website can recognise that you have visited it before. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer.
Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. This software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. These cookies don’t collect information that identifies you. All information collected is aggregated and therefore anonymous and will not personally identify you, or track your browsing activity on any other websites.
7 . Why do we use your data?Fire Glass UK Limited use the personal information we collect to send you information for legitimate business reasons. This includes sending marketing information as well as completing any contractual requests. Without being able to share our products and services with you we are unable to offer the best service we can. At any time you are able to unsubscribe from our mailing lists or update your mailing preferences. Only basic contact information is stored and used for marketing purposes in order for us to know who we have sent information to. We may send you information by email or occasionally by post information on products, services and update about Fire Glass.
We will retain your personal information only for as long as it is necessary and relevant for our marketing purposes. In addition, we may retain personal information from closed accounts to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our and take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies. If you want to stop receiving marketing information you can do so any time by using the unsubscribe option on our emails or by contacting us directly on the details below.
8 . Who has access to your information?We never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to.
Trusted third parties who provide services on our behalf
We may pass your information to our trusted third party service providers, for the purposes of completing tasks such as accounting, group website analytics and email marketing services. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have contracts in place that require them to keep your information secure and protected at all times. Please be reassured that we will not release your information to third parties beyond the Fire Glass UK group of companies for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
9 . Who has access to your information?Fire Glass UK Limited will only retain customers’ personal information for as long as it needs it to carry out a purpose or meet a particular obligation.
Access to your personal information
You have the right to access any information we hold about you. Please email our Data Protection Lead: gdpr@fireglassuk.com who will supply the information you require.
Children
Fire Glass UK’s website and products are not directed at children. We do not knowingly collect any personal information from children. If you are a child, please do not attempt to become a registered user of our website or provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible. If you are aware of a child who has provided their personal information to us, please contact gdpr@fireglassuk.com
10 . How we protect your data?We know how important it is to protect and manage your personal data. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep any data safe. We only authorise access to employees who need it to carry out their job responsibilities. In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so. However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
11 . Contact usFor any questions, comments or concerns, or if you would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team, gdpr@fireglassuk.com If, after speaking to us, you are not satisfied with our response, you can contact the Information Commissioner’s Office ( https://ico.org.uk ) who is responsible for handling complaints about the use of personal information.
12 . Review of this PolicyWe keep this Policy under regular review. This Policy was last updated December 2024.
You can download a copy of this policy in PDF format here
Any questions regarding this Policy and our privacy practices should be sent to;
Fire Glass UK Limited
24-26 Hainge Road, Tividale, Oldbury,
West Midlands B69 2NH
Telephone: +44 (0) 121 667 9089
Email:
gdpr@fireglassuk.com
The information contained in this website is for general information purposes only. The information is provided by Fire Glass UK Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Fire Glass UK Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Fire Glass UK Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Disclaimer: Copyright Notice
All logos including our branch logos, The Fire Glass Flame and The Fire Glass Guarantee Logo, case studies, data sheets, brochures, literature, and forms (collectively referred to as “Materials”) provided on this website or within our organisation’s resources are protected by copyright laws. These materials are Fire Glass UK’s intellectual property and are made available for informational and promotional purposes.
Ownership and Usage Rights:Logos:
The logos featured on this website and within our Materials are the exclusive property of Fire Glass UK Limited, part of The Technical Fire Safety Group. Any use, reproduction, or distribution of these logos without prior written consent from Fire Glass UK Limited’s is strictly prohibited.
Case Studies: Case studies are authored by Fire Glass UK Limited and are subject to copyright protection. You may access and reference these case studies for personal use or for non-commercial purposes, but any reproduction or distribution of the content must be done with the express permission of Fire Glass UK Limited.
Data Sheets, Brochures, Literature, and Forms: All data sheets, brochures, literature, and forms are copyrighted by Fire Glass UK Limited. You may download, print, or utilise these Materials for your personal or business purposes, but altering or redistributing these Materials without the written consent of Fire Glass UK Limited is not allowed.
Unauthorised Use:
Any unauthorised use, reproduction, or distribution of the Materials, whether for commercial or non-commercial purposes, may result in legal action taken by Fire Glass UK Limited to protect its intellectual property rights.
Contact Information:
For inquiries regarding the use, reproduction, or distribution of any Materials, please contact Fire Glass UK Limited, or reach out via email at marketing@fireglassuk.com.
By accessing and using this website (www.fireglassuk.com) or any Materials provided by Fire Glass UK Limited, you acknowledge that you have read and understood this copyright notice. You agree to comply with all applicable copyright laws and regulations when using these Materials.
Fire Glass UK Limited reserves the right to modify or update this copyright notice at any time without prior notice. You must review this notice periodically to stay informed about any changes.
Product Information
The information provided on this website for product specification is for general guidance only. Specifications may vary and are subject to change without notice. Before relying on any details for design, specification, or installation purposes, please contact Fire Glass UK directly to confirm accuracy and suitability for your specific application.
The information contained in this website is for general information purposes only. The information is provided by Fire Glass UK Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Fire Glass UK Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Fire Glass UK Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Disclaimer: Copyright Notice
All logos including our branch logos, The Fire Glass Flame and The Fire Glass Guarantee Logo, case studies, data sheets, brochures, literature, and forms (collectively referred to as “Materials”) provided on this website or within our organisation’s resources are protected by copyright laws. These materials are Fire Glass UK’s intellectual property and are made available for informational and promotional purposes.
Ownership and Usage Rights:Logos:
The logos featured on this website and within our Materials are the exclusive property of Fire Glass UK Limited, part of The Technical Fire Safety Group. Any use, reproduction, or distribution of these logos without prior written consent from Fire Glass UK Limited’s is strictly prohibited.
Case Studies: Case studies are authored by Fire Glass UK Limited and are subject to copyright protection. You may access and reference these case studies for personal use or for non-commercial purposes, but any reproduction or distribution of the content must be done with the express permission of Fire Glass UK Limited.
Data Sheets, Brochures, Literature, and Forms: All data sheets, brochures, literature, and forms are copyrighted by Fire Glass UK Limited. You may download, print, or utilise these Materials for your personal or business purposes, but altering or redistributing these Materials without the written consent of Fire Glass UK Limited is not allowed.
Unauthorised Use:
Any unauthorised use, reproduction, or distribution of the Materials, whether for commercial or non-commercial purposes, may result in legal action taken by Fire Glass UK Limited to protect its intellectual property rights.
Contact Information:
For inquiries regarding the use, reproduction, or distribution of any Materials, please contact Fire Glass UK Limited, or reach out via email at marketing@fireglassuk.com.
By accessing and using this website (www.fireglassuk.com) or any Materials provided by Fire Glass UK Limited, you acknowledge that you have read and understood this copyright notice. You agree to comply with all applicable copyright laws and regulations when using these Materials.
Fire Glass UK Limited reserves the right to modify or update this copyright notice at any time without prior notice. You must review this notice periodically to stay informed about any changes.
Product Information
The information provided on this website for product specification is for general guidance only. Specifications may vary and are subject to change without notice. Before relying on any details for design, specification, or installation purposes, please contact Fire Glass UK directly to confirm accuracy and suitability for your specific application.
The information contained in this website is for general information purposes only. The information is provided by Fire Glass UK Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Fire Glass UK Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Fire Glass UK Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Disclaimer: Copyright Notice
All logos including our branch logos, The Fire Glass Flame and The Fire Glass Guarantee Logo, case studies, data sheets, brochures, literature, and forms (collectively referred to as “Materials”) provided on this website or within our organisation’s resources are protected by copyright laws. These materials are Fire Glass UK’s intellectual property and are made available for informational and promotional purposes.
Ownership and Usage Rights:Logos:
The logos featured on this website and within our Materials are the exclusive property of Fire Glass UK Limited, part of The Technical Fire Safety Group. Any use, reproduction, or distribution of these logos without prior written consent from Fire Glass UK Limited’s is strictly prohibited.
Case Studies: Case studies are authored by Fire Glass UK Limited and are subject to copyright protection. You may access and reference these case studies for personal use or for non-commercial purposes, but any reproduction or distribution of the content must be done with the express permission of Fire Glass UK Limited.
Data Sheets, Brochures, Literature, and Forms: All data sheets, brochures, literature, and forms are copyrighted by Fire Glass UK Limited. You may download, print, or utilise these Materials for your personal or business purposes, but altering or redistributing these Materials without the written consent of Fire Glass UK Limited is not allowed.
Unauthorised Use:
Any unauthorised use, reproduction, or distribution of the Materials, whether for commercial or non-commercial purposes, may result in legal action taken by Fire Glass UK Limited to protect its intellectual property rights.
Contact Information:
For inquiries regarding the use, reproduction, or distribution of any Materials, please contact Fire Glass UK Limited, or reach out via email at marketing@fireglassuk.com.
By accessing and using this website (www.fireglassuk.com) or any Materials provided by Fire Glass UK Limited, you acknowledge that you have read and understood this copyright notice. You agree to comply with all applicable copyright laws and regulations when using these Materials.
Fire Glass UK Limited reserves the right to modify or update this copyright notice at any time without prior notice. You must review this notice periodically to stay informed about any changes.
Product Information
The information provided on this website for product specification is for general guidance only. Specifications may vary and are subject to change without notice. Before relying on any details for design, specification, or installation purposes, please contact Fire Glass UK directly to confirm accuracy and suitability for your specific application.
The information contained in this website is for general information purposes only. The information is provided by Fire Glass UK Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Fire Glass UK Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Fire Glass UK Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Disclaimer: Copyright Notice
All logos including our branch logos, The Fire Glass Flame and The Fire Glass Guarantee Logo, case studies, data sheets, brochures, literature, and forms (collectively referred to as “Materials”) provided on this website or within our organisation’s resources are protected by copyright laws. These materials are Fire Glass UK’s intellectual property and are made available for informational and promotional purposes.
Ownership and Usage Rights:Logos:
The logos featured on this website and within our Materials are the exclusive property of Fire Glass UK Limited, part of The Technical Fire Safety Group. Any use, reproduction, or distribution of these logos without prior written consent from Fire Glass UK Limited’s is strictly prohibited.
Case Studies: Case studies are authored by Fire Glass UK Limited and are subject to copyright protection. You may access and reference these case studies for personal use or for non-commercial purposes, but any reproduction or distribution of the content must be done with the express permission of Fire Glass UK Limited.
Data Sheets, Brochures, Literature, and Forms: All data sheets, brochures, literature, and forms are copyrighted by Fire Glass UK Limited. You may download, print, or utilise these Materials for your personal or business purposes, but altering or redistributing these Materials without the written consent of Fire Glass UK Limited is not allowed.
Unauthorised Use:
Any unauthorised use, reproduction, or distribution of the Materials, whether for commercial or non-commercial purposes, may result in legal action taken by Fire Glass UK Limited to protect its intellectual property rights.
Contact Information:
For inquiries regarding the use, reproduction, or distribution of any Materials, please contact Fire Glass UK Limited, or reach out via email at marketing@fireglassuk.com.
By accessing and using this website (www.fireglassuk.com) or any Materials provided by Fire Glass UK Limited, you acknowledge that you have read and understood this copyright notice. You agree to comply with all applicable copyright laws and regulations when using these Materials.
Fire Glass UK Limited reserves the right to modify or update this copyright notice at any time without prior notice. You must review this notice periodically to stay informed about any changes.
Product Information
The information provided on this website for product specification is for general guidance only. Specifications may vary and are subject to change without notice. Before relying on any details for design, specification, or installation purposes, please contact Fire Glass UK directly to confirm accuracy and suitability for your specific application.
